Frequently Asked Questions ( FAQ’s )

How long should delivery take ?

After your order is placed we would normally process it on the next working day – Monday to Friday. During busy periods it may take 1 to 2 days.

After the order has been processed it will be handed to the delivery company. Items under 2Kg are normally sent via Royal Mail 24. This will normally be delivered in 1 to 2 working days.

All delivery times are subject to weather and other factors that are beyond our control.

I Wish to Return My Item(s) ?

All items (except earrings) ordered on the Forbidden Fashion website have a 14 day cooling off period from the date of delivery. You may change your mind for any reason.

What is your returns policy ?

Here at Forbidden Fashion we hope you love your purchases, but should any item not be suitable you we offer a 14 days returns period. Please see Returns & Exchanges section.

When will my order be dispatched ?

All Orders received by 9am are shipped same working day. Orders received after this time will be shipped next working day Mon-Fri, excluding bank holidays (busy periods may take a little longer). You will receive an email once your order has been dispatched.

What payment methods do we accept ?

Forbidden Fashion accepts payments through Stripe, PayPal and Klarna.

You can use a Credit or Debit card or pay with your PayPal balance.

For Credit or Debit Card payments you do not have to have a PayPal account, though you can register one if required. You can also use Stripe for Debit & Credit card payments.

Please note that all orders are shipped to the PayPal address. If you would like the order shipping to a different address you must log in to PayPal and add this address prior to placing the order. We cannot amend the delivery address once the order has been submitted.  We will quite happily cancel any incorrect order, which can then be re-submitted with the correct delivery address details.

Klarna Pay in 3 instalments
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically
every 30 days. No interest or fees. Select the Klarna option and enter your debit or credit card information.
– A new way to pay that’s an alternative to a credit card.
– 3 instalments gives you flexibility to shop without interest or hidden fees.
– Not making your payment on time could affect your ability to use Klarna in the future.
– Debt collection agencies are used as a last resort.
Klarna’s Pay in 3 instalments credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna
and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. www.klarna.com/uk/terms-and-conditions

Can I order over the phone ?

Unfortunately, we don’t have the facility to take payment over the phone. If you have any questions on a product before placing an order you can contact one of the team on 01753 567633 or can send us an email

Can I make changes to my order ?

Unfortunately, our system does not allow us to amend orders. This means we are unable to add discount codes, vouchers codes or add/remove items purchased.  If you would like to cancel an order please contact us as soon as possible.

Will you be getting more stock of a specific item ?

We try our best to bring back popular items where possible (it is always worth checking every couple of days to see).

How often do you bring in new items ?

We are constantly brining in new items in on a weekly basis.