Shipping And Handling
During any promotional period P & P will be charged at the stated amount in the promotion terms.
At all other times the following applies:
UK orders weighing less than 1Kg will be charged at a standard cost of £ 3.99 and are sent by Royal Mail.
UK orders weighing over 1Kg will be charged at a standard cost of £ 5.99 sent by courier. Courier delivery is not available for Northern Ireland, highlands of Scotland, The Channel Islands and Isle of Man
We value your custom and aim to dispatch items within 1-2 working days of receipt of your order (excluding weekends, Bank and public holidays). Items ordered on a Saturday or Sunday will be dispatched on the next working day. Orders placed on Bank and Public holidays will be despatched on the next working day. A confirmation email will be sent to confirm that the order has been dispatched.
Delivery schedule: Recorded items should normally be received on the next working day, but may take a few days longer. Special Delivery items are to be received by 1PM the next working day. Should the item(s) not be delivered according to the times stated for the shipping method please contact Forbidden Fashion‘ within 3 working days.
In the event of a delivery taking longer than expected, the seller is not liable for any losses, costs or expenses incurred by the buyer.
The order will be delivered to the Card Holder’s address, It is his/her responsibility to make the necessary arrangements for taking delivery of the order as a signature will be required
Items that have been paid for by cheque will be despatched once the cheque has cleared, This normally takes five working days and is available to UK customers only.
If the seller has to re-deliver the order due to non-delivery, the buyer must pay the postage costs.
Damaged items: Should an item be damaged in transit please email ‘Forbidden Fashion‘ within 24 hours of receipt and return the item(s) with the original packaging and envelope. On receipt of the item(s) providing it is clear that the item was not damaged by the receiver we will refund you the postage cost and re-send a new item.
Lost items: Loss will not be considered for an item that Royal Mail has not delivered or attempted to deliver until 15 Working Days have elapsed from the Due Date of delivery, at which point it will be considered a Loss unless there is evidence to the contrary.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
‘Forbidden Fashion‘ currently only ships to UK postal addresses.