Returns & Exchanges

Forbidden Fashion, endeavours to supply its shoes, clothing and accessories following the highest levels of inspection and service.

However, if there are any problems we operate a simple returns policy:
No refunds/exchanges are available on earrings for hygiene reasons.

Please check your goods on delivery. If, in the very unlikely event, items do arrive damaged/faulty please let us know within 24 hours (stating order number) and arrange to post them back to us. We will reimburse you these extra postage costs. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery.

Any goods returned should be in saleable condition.

We offer a simple 14 Day Money Back Guarantee as required by the Distance Selling Regulations, now amended by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If any item is not quite what you required then just notify us by email/post (stating order number and reason for return) within 14 days of receipt. We will then issue you with either a refund or allow you to exchange the item for something else instead. When refunding the customer, postage costs on the original order are not refunded.

Please send items back via a signed for postal service for your own proof of delivery. This postage cost is not reimbursed (unless item is damaged/faulty or incorrectly supplied).

On receipt of item(s) once checked and providing it is clear that the item was not damaged by the receiver we will refund you the standard postage cost (basic carriage cost) and a new item will be resent.

All refunds will be for the full price of the product, but not the cost of postage unless a faulty or incorrect item was sent. A refund will be made to your credit card account or a cheque refund if payment was received by cheque.
A credit will be made to your account only on receipt of items. All items must be in their original packaging and unworn.

‘Forbidden Fashion’ reserves the right to cancel any order it feels fit to do so, whereupon, all paid monies will be refunded in full.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.