Returns & Exchanges

Returns Policy:

We offer a simple 14 Day Money Back Guarantee as required by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If any item is not quite what you required, then just notify us by email/post (stating order number and reason for return) within 14 days of receipt.
We will be happy to exchange your item(s) or refund it for you.
Items must be unworn, unwashed, in their original condition and packaging with all tags intact.

There are a few things we can’t exchange or refund, these are;
Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
Hosiery which has been used and where the seal is broken
Earrings are not returnable for hygiene reasons

It is recommended that items are sent back via a signed for postal service for your own proof of delivery, as we will be unable to refund items that have not been received.
This postage cost is not re-imbursed (unless item is damaged/faulty or incorrectly supplied).

All refunds will be for the full price of the product. Refunds will be credited back using the original payment method.

Returns From Free Delivery Orders

At present we offer free UK delivery for all orders of £75 and over. These are sent Royal Mail 24. If items are returned and this takes the original order value under £75, we will refund minus our usual delivery charge, which is currently £4.95. This does not apply to damaged items.

Faulty Items:

Forbidden Fashion, endeavours to supply all it’s products following the highest levels of inspection and quality.
However, if there are any problems please contact Forbidden Fashion so that we may resolve your issue.
Forbidden Fashion is not liable for accidentally damaged items, however occasioned.